Digital identity protected with Mitra Password
Self-Service Password Reset for Active Directory

Full autonomy for users.
Total control for IT.

Instant password recovery. Full legal governance. 100% AGENTLESS architecture.

See the solution
<60s

to regain access without waiting for support hours.

0 agents

no components installed on each PC, no Credential Provider changes.

All-in-one

MFA, Dark Web, audit and advanced policies all included.

The hidden cost of support

A forgotten password is not a minor incident.

It means lost technical time, locked-out users, operational risk and a legal grey area whenever IT intervenes without sufficient audit trail.

30%
of Helpdesk tickets

Your skilled team spends hours every day on repetitive tasks. Automating this process frees up valuable technical talent for proactive cybersecurity and strategic projects.

  • 01

    IT resources trapped in routine work

    Support ends up resolving routine lockouts instead of focusing on higher-value tasks.

  • 02

    Business continuity at risk

    Depending on office hours brings remote work, overnight incidents and critical access to a standstill.

  • 03

    Impersonation risk

    When IT handles credentials directly, questions arise: who requested the change, how was it verified, and what evidence remains.

Mitra Password gives users back control of their identity and provides full legal protection for your IT department.

The user manages their own access. IT defines the rules, retains governance and gets forensic traceability of every operation.

Autonomy and security unified

Built to remove barriers without sacrificing control.

A simple experience for the user and a governed console for IT.

Centralised policy and operations governance Preventive password validation against Dark Web breaches Legal protection and custody of every operation
Centralised governance

Policies, verification methods, alerts and day-to-day operations under a single console. IT retains full control without complicating the user experience.

Mitra Password deployment in 30 minutes
Optimised technical operations

Fast deployment. Clean infrastructure.

Designed to give the CISO peace of mind and the support team room to move. Its Plug & Play architecture integrates transparently into standard environments.

Key capabilities

More than just resetting passwords.

Mitra Password turns a routine task into a secure, verifiable and compliance-aligned process.

01

Absolute simplicity

A logical, intuitive interface. Users can manage their credentials from the very first minute with no IT assistance required.

  • Guided, streamlined enrolment
  • Intuitive centralised dashboard
02

Active Dark Web analysis

At the exact moment of a change, it anonymously checks whether the new credential has been compromised.

  • Preventive block
  • Immediate user alert
03

Robust and flexible MFA

Identity verification through multiple factors, fully configurable by the administrator according to internal policies.

  • TOTP via Google/Microsoft Authenticator
  • OTP by email, WhatsApp or SMS
04

Beyond Windows

Advanced granular policies to strengthen the native security of Active Directory.

  • Blacklist of banned words
  • Advanced minimum length enforcement
  • Mandatory special characters
Forensic audit

Full traceability of every recovery.

Every access or change is recorded to reconstruct any incident: who, when and from where.

Security aligned with ENS, NIS2 and GDPR.
Data export for external analysis.
Secure delegation

Helpdesk operational without critical privileges.

Delegate day-to-day operations without compromising security or granting Domain Administrator privileges.

Instant alerts by email or Teams.
Delegated management with least-privilege access.
Windows environments

Built for Windows. Integrated with your real-world operations.

Mitra Password runs on Active Directory environments and adapts to the channels your organisation already uses to verify users and notify events.

Active Directory

Secure password recovery and change management on corporate Windows infrastructure.

OTP via SMS

Verification codes delivered through the SMS platform defined by the organisation.

OTP via WhatsApp

An alternative channel for user verification that does not rely solely on corporate email.

Alerts via Teams

Operational notifications for IT, Helpdesk or security managers.

Frequently asked questions

What you need to know before deploying Mitra Password

No. Mitra Password works on top of your existing Active Directory environment and preserves IT's centralised governance. Its role is to streamline access recovery, strengthen identity verification and log every operation.

No. The architecture is specifically designed to minimise deployment and maintenance overhead, with no agents on end-user PCs and no conflicts with existing Credential Providers.

The base installation can be completed in approximately 30–45 minutes. Configuration is distributed through corporate policies defined by IT, so the organisation can be fully operational on the same day of deployment.

Mitra Password combines IT-configurable MFA methods with preventive validation of exposed credentials. Before accepting a change, it can check whether the new password appears in known breach databases and block it even if it meets standard complexity requirements.

Yes. You can apply rules that go beyond native Windows capabilities: advanced minimum length, mandatory character types, banned word dictionaries, context-based restrictions and policies tailored to the organisation.

It supports IT-configurable MFA methods including TOTP via authenticator apps, OTP by email, SMS or WhatsApp, and other methods defined according to the organisation's security policy.

The model is a simple, predictable annual subscription based on active user ranges. The licence includes all critical features, security updates and technical support as agreed in the contract.